Shipments and returns
- Packages are generally dispatched within 1 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by USPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
- Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
- Boxes are amply sized and your items are well-protected.
- Items shall be taken out of their original box to fit into the shipping box.
- VoltCandy.com is a strong advocate for personal privacy, and we do our very best to preserve yours. Your order will be packed discreetly in nondescript envelopes or boxes (No one will know what is inside the package till it is opened). The shipping cost is Flat and displayed on the Checkout page before you complete your order.
- Lost or delayed packages due to carrier, Please contact the carrier to follow up or open a claim.
International Shipping Disclaimer:
- You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
- As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
- Shipping male enhancement pills: Please make sure first that male enhancement pills are allowed by your country’s customs. Many countries do not allow such products to shipped to the country, So please make sure that you can import such products before placing any male enhancement pills. In case of products get seized by customs, We will not be responsible for it and you will not receive refund for the seized goods.
We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, we will work the best solution for you.
If you are not satisfied with your purchase, for any reason, you may return it within 7 days of receipt of delivery. To initiate a return or exchange, you will need to contact us to request an RMA (Returned Materials Authorization), we reserve the right to reject package without RMA. If you choose to return an item, you will be responsible for shipping charges to voltcandy.com. We strongly recommend that you fully insure your return shipment in case it is lost or damaged by the carrier. We also recommend that the carrier you choose is able to provide proof of delivery for your protection.
Store credit will be provided when the item returns and has been processed by our Returns Department (minus a 20% restocking fee). Any product returned that is not in the original condition when it left our warehouse, will be subject to being returned to you.
2. Damaged Items:
If you receive Damaged or defective items, please contact customer service. We will assist you with replacement and similar product selection, or we will provide you store credit for future use.
3. Undeliverables Orders:
Please take care in providing your shipping information. We do our best matching your address first with the USPS online before creating your shipping label, but it is always better to make sure that you have the right address provided to us.
Orders returned to us as undeliverables will result in deducting shipping charges and 10% of the order total before a refund. If you decide to have the product re-delivered to a different address (US addresses only), additional shipping/handling fee (based on actual costs) will apply for US shipping addresses.
4. Canceled Orders:
Customer receives full refund if order is canceled due to:
- Late delivery
- damaged product was returned
- package lost
- out of stock item/s
Customer will be charged a %10 cancellation fee if cancelled for other reason than mentioned above.