Hi There, What can we help you with?

Existing Order

Existing Order

Sure, we just need more information to be able to help you. You can also use the Order Tracking to track your order.

Did you receive a shipping confirmation email?

If your order was shipped but not yet received, Please wait till you receive your order and come back here and select "Return received order" to process your return.

Order Information:

Please fill out the fields below to help us find your order.

Note: Please be aware cancelling unshipped orders are subject to 10% cancellation fee.

Your order is subject to 10% restocking fee.

Please ship your order back to:

Volt Candy
ATT: Return
324 S. Diamond Bar blvd
#212
Diamond Bar CA 91765

Once we receive your return, will examine it and issue refund accordingly. Please make sure to check our shipping and return policy

We sincerely apologize for this inconvenience. We do our best to deliver orders on time as promised.
We would like to offer you a 10% discount on your delayed order due to this unexpected delay. Otherwise you can simple fill out the order information,
and we will email you a return label to use

Please upload images for received wrong/damaged items

Note: We offer our customers the ability to change the shipping address after placing an order. However, the new address must be within the same State and not always guaranteed that it will be possible to change the shipping address.

Please fill out the fields below and we will change your order's shipping address if possible. Thank you

General Question

General Question

Can't place an order

Can't place an order

please explain why can't you place your order...

Suggestions

Suggestions

Product Details

Frequently Asked Questions

Shipping

How do I track my order?

You can track your order by

clicking on the link in the shipping confirmation email sent to you when we shipped your product or,
by going to your My Account page, click on orders then click on the order you want to track, and you will find a tracking button to click on and you will be taken to the shipping provider tracking page to track your shipment.

How long does it take to receive my order?

All orders are shipped within 2 days of order's confirmation. if for any reason our stock doesn't match our actual inventory, we try to source the ordered products from one of our suppliers within two days and ship your order.

We use First Class mail for shipments less than 1Lb and priority for shipments equal to or over 1Lb.

First class orders usually take up to 10 business days based on how far is the destination from Los Angeles California where we ship from.
Priority mail takes up to 5 business days.
also we don't offer Express delivery at this time.

you can always use the Contact Us form to request status of your order.

My order is shipped but tracking number isn't showing movement of the package?

Tracking some times takes up to 24 hours to update online. Packages are dropped off at USPS or FedEx locations on a daily basis.

Do you ship to PO boxes?

Yes, as long as it matches the credit card address used for payment. Also PO boxes are not available if you chose UPS to deliver your order.

Do packages have any signs of what is inside?

No, We ship in plain boxes or the USPS priority boxes. label only has our name "Volt Candy". Other than that shipments are completely discreet and no one can tell what is inside unless opened.

Do you ship internationally?

Unfortunately No. Currently we ship to USA and Canada only.

Why is shipping too expensive?

Shipping rates are being displayed direct from the shipping companies and we don't have control over that. The shipping charges you see is what actually cost to ship the products to you based on weight,dimensions and distance travelled. You can always get free shipping for orders over $150

How do I return my order?

Please us the Contact Us from and make sure to mention your order number and explain to us why do you want to return your order in the comment section. We will send you a return label to use and return your order.

Do you offer hold for pickup? and how does it work?

Yes, we do offer "Hold For Pickup" option at an extra cost of $1.50.

your order will be shipped to the nearest USPS or FedEx location near you, once the package arrive at the location you will receive an email with instruction on how to pick up your package and the location where to pick it up.

Do you offer any gift packaging?

Not at this time. we only offer an option to not include an invoice as well as gift messages are also available.

Undelivered Packages

Undelivered packages are subject to either cancel or reship. Customer will receive an email to inform of the package returns and giving the choice to cancel the order or reship. Fees apply

Payment

What type of payment do you accept?

We accept all major credit cards

Do you save payment information?

No, we don't save any payment "Credit Cards" information on our site.

Is it safe to pay with my credit card?

Of course, it is a %100 safe. we Use SSL encryption in all our pages including the payment page.

How will the transaction appear on my bank statement?

Your transaction will appear from "Volt Candy".

Why is my card being declined?

It could be a number of reasons. Please first make sure that your billing address matches what your bank has on file. If you are sure and your card still declining, please Contact Us to further assist you.

Still have a question?

Contact Us